Privacy Policy

Midnight & Gold ("we", "us", "our") is a Melbourne-based gift hamper business. We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect through this website and our business, why we collect it, and how you can contact us about it.

1. What we collect

We only collect what we need to respond to you and fulfil your order. Depending on how you deal with us, this may include:

• Enquiry and quote details: your name, business name, email address, phone number, the hampers you are interested in, quantities, delivery dates and anything you write in your message.
• Order details: billing details, delivery addresses and the names of gift recipients where you ask us to deliver to individuals.
• Correspondence: emails, phone calls and messages exchanged with us.
• Website usage: technical information such as your IP address, browser type, pages visited and referring site, collected through cookies and similar technologies (see section 6).

We do not collect payment card details through this website. We do not take online payments; orders are invoiced after you approve a quote.

2. How we collect it

Most information is collected directly from you when you submit our contact or quote form, email or call us, or place an order. When you provide details of gift recipients, you confirm that you are entitled to share that information with us for the purpose of delivering the gift.

3. Why we use it

We use personal information to:

• respond to enquiries and prepare quotes;
• process, pack and deliver orders, including arranging couriers;
• issue invoices and keep business and tax records;
• communicate with you about your order;
• improve our website, products and service; and
• comply with our legal obligations.

We will only send you marketing (for example, next year's Christmas collection) if you have asked for it or would reasonably expect it as an existing customer, and every message will include a simple way to opt out.

4. Who we share it with

We do not sell or rent personal information. We may share it with:

• Delivery partners and couriers, to deliver hampers to the addresses you give us;
• Service providers that host our website and business systems (our website and enquiry records are hosted on Odoo's cloud platform), our email provider, and our accounting and invoicing tools;
• Professional advisers such as our accountant, where needed; and
• Government bodies or regulators where required by law.

Some of these providers store data on servers located outside Australia. Where that happens we take reasonable steps to ensure the information is handled in a way consistent with Australian privacy law.

5. Storage and security

We store information in secure, access-controlled cloud systems protected by passwords and encryption in transit. We keep personal information only for as long as we need it for the purposes above, or as required by law (for example, tax records are kept for at least five years), after which it is deleted or de-identified. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

6. Cookies and analytics

Our website uses cookies that are necessary for it to function, and may use analytics tools (such as Google Analytics or Google Search Console) to understand how visitors use the site. Analytics data is aggregated and does not identify you personally. You can disable cookies in your browser settings; some parts of the site may not work as well if you do.

7. Access, correction and complaints

You can ask us at any time to access or correct the personal information we hold about you, or to delete it where we no longer need it. Email gifts@midnightandgold.com.au or call 0469 765 527 and we will respond within a reasonable time, usually within 30 days.

If you have a concern about how we have handled your information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Third-party links

Our website may link to other websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the date it was last updated.

10. Contact us

Midnight & Gold
Melbourne, Victoria, Australia
Email: gifts@midnightandgold.com.au
Phone: 0469 765 527